You may quickly remedy the situation if you applied for a SASSA grant but either provided the incorrect phone number or forgot to provide one. Verify the phone number SASSA has on file is accurate. They will then be able to contact you on your grant application, interviews, and approval status.
This tutorial thoroughly explains all the procedures needed to retrieve your misplaced SASSA phone number. During the updating process, it will also provide the necessary papers and possible queries that SASSA could have. If you cannot access your former, forgotten number, I will advise you to change your phone number.
How to Get an SASSA Application ID?
Keep the Reference Number and Application ID separate. They are the same ones you were given when you submitted your SASSA grant application—finding the unique application ID (AppID) that SASSA issued you at the time of your initial application. To confirm your identity and view the contents of your application, you must present this ID.
If you register online, you may locate your Application ID on the official SASSA website. If not, you can find it in SASSA emails and SMS or by visiting the SRD portal. When updating your information with SASSA, having your application ID handy can save you time.
Required Documents:
Before we begin the process of restoring your lost phone number, let’s make sure you have the required paperwork on hand:
- Verify that you have a valid identity document, such as your South African ID card.
- Application ID or Reference Number: You were assigned this unique number when you applied for an SASSA award. You can locate it on the confirmation receipt you were given when you used it in person. If you applied online, this number should have been issued by phone or email.
Don’t panic if you are unable to locate your reference number. You can refer to my guide to get your reference number. You may also tell the SASSA agents you’re missing your reference number by giving them your ID document number.
They will confirm your identification to ensure you are the legitimate grant recipient. They will then provide you with the specifics of your phone and reference numbers.
How to Retrieve Your Misplaced SASSA Phone Number?
You’ve prepared your Application ID and ID card. Let’s begin the process of getting your lost phone number back now. What you should do is as follows:
Visit Your Nearest SASSA Office:
- To locate the closest one, type “SASSA Office Near Me” on Google.
- Call them to confirm their hours of operation, typically 8 AM to 4 PM, Monday through Friday.
- Ensure that you are carrying your SASSA application reference number and ID document.
- Visit the SASSA office during business hours.
- Prepare for potential lines.
- When it’s your time, inform the SASSA agent that you can’t remember your phone number.
- Inform them that you need their help to locate it.
- The agent will want to see your ID document and application reference number to verify your identification.
- They might also need biometric verification to confirm that you are the legitimate grant owner.
- After the verification, you will get the phone number you provided when submitting your SASSA application.
- You can request that your SASSA grant be updated with your new number if you can no longer access the old one.
Retrieving Deleted Phone Number Information Through the SASSA Helpline:
Here’s a straightforward guide to assist you in contacting the SASSA helpdesk and get your misplaced phone number details back:
- For assistance, contact the SASSA helpdesk at 0800 60 10 11.
- To talk with a SASSA representative, answer the automated audio message when you call and push 1. (Remember that alternatives might change, so choose the one that allows you to speak with a live person.)
- Inform the agent that you can’t remember the phone number you used to submit your SRD R350 application after you’ve connected.
- The agent will ask for your application reference number and ID card number to confirm your identification.
- The mobile phone number you provided to submit your SASSA application will be given to you after verification.
- Ask to get the previous number updated to your new one if you can’t reach the old one any longer.
Method for Modifying the SRD Phone Number Absent the Application ID:
As was already said, the reference number is essential to finding your phone number if you can’t remember it. If you can’t get it, though, there are other ways you may attempt without the reference number. Just let the SASSA officials know you don’t have the reference number by giving them your ID document number. They will carry out the required verification processes to ensure you are the legitimate receiver of the award.