Your SASSA card is a Post Bank debit card supplied to beneficiaries in exchange for approved SASSA grant payments. If your SASSA card is misplaced, you must act swiftly to preserve your unclaimed SASSA balance and monthly grant payments from unauthorized withdrawals.
Have you lost or Damaged your SASSA Card:
If your SASSA card is lost, forgotten, or stolen, notify the South African Social Security Agency (SASSA) immediately so that your grant payments are locked. Call the SASSA helpdesk at 0800 60 10 11 to report a misplaced card. Next, notify Post Bank of your card theft by contacting [email protected], requesting that they freeze your SASSA card to protect your grant funds. The Post Bank fraud control staff will freeze your card, guaranteeing that no one may transfer funds from your SASSA.
After you report the missing Gold card to the appropriate authorities, all ATMs nationwide will deny your SASSA card, preserving your savings until you obtain a replacement.
Apply for a replacement SASSA card:
To replace your missing SASSA card, visit your nearest Post Office or South African Post Bank location. The procedure is identical to renewing your SASSA card, and it involves filling out a form to complete the paperwork for issuing a new card in your name.
Get Your New SASSA Card:
- After the South African Reserve Bank accepts your replacement SASSA card, it will be forwarded for printing. You should receive your new SASSA Gold card within 7-10 business days.
- You can pick it up at your local Post Office once you receive a message on your registered SASSA phone number verifying that it is ready for pickup.
- Necessary: When reporting a loss and applying for a replacement card, ensure you have your ID number and personal information ready for verification. SASSA must verify your identification as the original cardholder.